Shipping & Delivery Policy

Last updated: 7 November 2026

At AYI & ADA, we believe thoughtful care extends beyond our products to the way your order reaches you.

AYI & ADA is a trading brand of Rayman and Thomas Ltd, based in the United Kingdom.

UK Delivery Options

We aim to offer flexible delivery services to suit our customers' needs.

Depending on availability and your delivery address, options may include:

• Standard Delivery — Our regular delivery service.

• Express Delivery — A faster delivery option.

• Next Working Day Delivery — Priority delivery, where available.

Available delivery services, estimated delivery times and their respective charges will be clearly displayed at checkout before payment.

Customers can select their preferred available option.

Shipping Costs

Delivery charges vary according to the shipping service selected, delivery destination and, where applicable, parcel size and weight.

The total delivery charge will be displayed at checkout before an order is confirmed.

Order Processing

Orders are processed once payment has been authorised and the order has been accepted.

Processing times may vary depending on product availability, order volume, weekends and public holidays.

Where applicable, delivery estimates and order cut-off times will be shown before checkout.

Delivery Times

We aim to deliver orders within the estimated timeframe associated with the selected delivery service.

Where a specific delivery timeframe has been agreed, we will honour our obligations under that agreement and applicable consumer law.

Unless otherwise agreed, orders will be delivered without undue delay and within 30 days of the contract being formed.

Order Confirmation and Tracking

Customers will receive an order confirmation by email.

Where tracking is available, tracking information will be provided once the order has been dispatched.

Delayed Deliveries

If your delivery is delayed, please contact us at hello@ayiandada.com.

We will investigate the delay and work towards an appropriate resolution.

Your statutory rights regarding late or undelivered goods remain unaffected.

Missing or Damaged Parcels

If an order has not arrived or has been damaged during delivery, please contact our customer care team.

Where possible, provide your order number and relevant photographs.

AYI & ADA remains responsible for goods during delivery in accordance with applicable consumer law.

International Shipping

International delivery may be offered to selected destinations.

Available destinations, shipping charges, delivery estimates and any applicable import charges will be communicated at checkout or before the customer places an order.

International delivery is subject to applicable customs requirements and shipping restrictions.

Contact Us

For shipping enquiries, please contact:

AYI & ADA
A trading brand of Rayman and Thomas Ltd

Email: hello@ayiandada.com

AYI & ADA — The Art of Clean Living.