Returns & Refunds Policy

At AYI & ADA, we believe thoughtful care extends beyond our products. We want every customer to shop with confidence.

AYI & ADA is a trading brand of Rayman and Thomas Ltd.

14-Day Cancellation Policy

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If your order arrives in separate deliveries, the cancellation period generally runs from the day after you receive the final item.

To exercise your right to cancel, please email hello@ayiandada.com within the cancellation period, providing your order number and a clear statement that you wish to cancel.

You then have a further 14 days to return the goods.

Our customer care team will provide the appropriate return address and instructions.

Product Condition & Hygiene

Please take reasonable care of products being returned.

You may inspect your purchase as you would in a shop. Where products have been handled beyond what is necessary for inspection, a deduction may be made for any resulting reduction in value, where legally permitted.

Certain sealed products that are unsuitable for return for health protection or hygiene reasons may be excluded from change-of-mind returns once unsealed.

This exception applies only where legally permitted and does not affect your statutory rights regarding faulty goods.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, not as described or incorrect, please contact us at hello@ayiandada.com.

Include your order number and, where possible, photographs of the issue.

We will arrange an appropriate remedy in accordance with your statutory consumer rights, including a refund, replacement or other remedy where applicable.

Refunds

Where a statutory cancellation right applies, we will refund the price of the cancelled goods together with any applicable standard outbound delivery charge.

Refunds will be made to the original payment method within the legally required period.

For returned goods, we may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning the goods, unless we agree otherwise.

Where goods are faulty or incorrectly supplied, we will meet our legal obligations regarding reasonable return costs.

Please contact us before arranging a return so we can provide the appropriate instructions.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Contact Us

For returns, refunds or order enquiries:

AYI & ADA
A trading brand of Rayman and Thomas Ltd
Email: hello@ayiandada.com

Thoughtful care, every step of the way.

Model Cancellation Form

You may use the following form to cancel an eligible order, although you are not required to use it.

To: AYI & ADA — hello@ayiandada.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Products ordered:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date: